Support
“Duo Lists – shared lists for couples” · Deutsche Version
Got a question, found a bug or have a wish for the app? Just send me an email:
When reporting a bug, please mention which device you use and what you were doing.
Frequently asked questions
How do I connect with my partner?
After signing in, one of you taps “Let’s go” and shares the invite code from the home screen. The other chooses “I have a code” and enters it. If you have both already started, you can also connect later via the “Invite your partner” card – your own lists come along.
The invite code doesn’t work.
A code is valid for 7 days and can only be used once. Tap “New code” to create a new one. After too many wrong attempts, connecting is blocked for one hour.
How secure is the private list?
Entries of the “Just for us” list are encrypted on your devices before they are saved. The server only holds unreadable content – not even we can read it. The list is opened with Face ID or your device passcode.
My partner can’t see the private list yet.
The key for the private list is passed on automatically as soon as the person who already has it opens the private list once. This also applies after switching devices.
New phone – are my private entries gone?
No, as long as your partner still has the app: sign in on the new device and let your partner open the private list once. If you both lost your app data at the same time, the encrypted entries cannot be recovered.
How do I change the language?
In the app under Settings → Language. “Automatic” follows your iPhone’s language (English if it isn’t supported).
Does Pro work for both of us?
Yes. When one of you subscribes to Pro, it is automatically unlocked for your connected partner as well.
How do I cancel my Pro subscription?
Subscriptions are managed in your store account. On iPhone: Settings → [your name] → Subscriptions → Duo Lists. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions.
I bought Pro but it isn’t active.
In the app, tap “Restore purchases” under Settings. Make sure you are signed in with the same store account you used to buy.
What happens if we break up?
Under Settings → “Leave couple” you end the connection with your partner without deleting your account. You get a new, empty couple with a new invitation code. Your shared lists and entries (without photos) are copied for you so that you keep them; your former partner also keeps everything shared. Your secret lists, your greetings, your entries in the private list and your reminders are deleted in the process. A purchased subscription stays with the person who bought it (via “Restore purchases”); the 14-day Pro gift continues unchanged. Leaving cannot be undone.
How do I delete my account?
See Delete account below.
Delete account
In the app
Open Settings → “Delete account” and confirm. Your account is permanently deleted right away.
The app is no longer installed?
Send an email to office@raisl-apps.at with the subject “Duo Lists – Delete account” – please from the email address that belongs to your account (with “Sign in with Apple” possibly Apple’s relay address). We will delete your account within 30 days and confirm this by email.
What is deleted?
- your account and profile (display name, language, connection to your partner)
- your device identifiers for notifications
- your greetings including photos
- your secret lists, your entries in the private list and your reminders
- your data in the Wobbi app, which uses the same account
Shared lists: If your partner is still connected, your shared lists with all entries and photos remain available to them – they can keep using them or delete them. If you are on your own (no partner connected) or your partner has already deleted their account, all lists, entries and photos of your couple are deleted as well.
Deleting your account does not cancel an active Pro subscription. Please cancel it first in the App Store or on Google Play (see above). Purchase records are kept by Apple or Google as required by tax law.