Routen / Support

Support

“Routen – Train & Transit Planner” app · Deutsche Version

Got a question, found a bug or have a wish for the app? Just send me an email:

When reporting a bug, please mention which device you use and which connection you searched for.

Frequently asked questions

The first search takes a long time – is that normal?

Long-distance searches sometimes take 10 to 20 seconds at the timetable service – the app then says the timetable service is taking a little longer. After that, searches are fast. If you see “No internet connection”, check Wi-Fi or mobile data, otherwise just tap “Try again”.

How do I cancel my Pro subscription?

Subscriptions are managed through your store account. On iPhone: Settings → [your name] → Subscriptions → Routen. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions.

I bought Pro, but it is not active.

Open a Pro feature in the app and tap “Already purchased? Restore purchases”. Make sure you are signed in with the same store account you used for the purchase.

Where are my favourites stored?

Favourites and saved routes are stored only on your device. They are lost when you delete the app.

Why do delayed times look different in some places?

In connections you see the actual departure and arrival time, with the delay next to it. The departure board and the line stops show the scheduled time with the delay next to it. Delays count in full minutes only.

Delete your data

Routen does not need a user account. Favourites, saved routes and settings are stored only on your device and are deleted together with the app. The only thing stored on our server is the route of commuter mode (start, destination, time, weekdays, the device’s push identifier and an anonymous subscription ID).

In the app

Open Saved → Commuter mode and switch off “Check route daily”. The entry on our server is deleted immediately.

The app is no longer installed?

Then we delete the entry automatically: as soon as a notification can no longer be delivered, at the latest after 60 days. If you do not want to wait, send an email to office@raisl-apps.at with the subject “Routen – Delete data” and mention the start, destination and time of your commuter route so we can find the entry. We delete it within 30 days and confirm this by email.